We spoke to Joe Croxall, Senior Service Engineer within the Microscopy Business Unit Europe, about his responsibilities and expertise on Nikon’s range of Industrial Solutions products, including Nikon Wafer Loaders, Industrial Microscopes, Measuring Microscopes, Profile Projectors, and NEXIV video measurement systems.
- Could you please tell us about your responsibilities within Nikon Metrology?
I provide remote service support to resellers across Europe and other regions, while also delivering on-site assistance that includes the installation, maintenance, and repair of advanced metrology systems. In addition, I create, manage, and deliver service training programs for both internal teams and external resellers. My responsibilities include performing ISO17025 calibrations, ensuring full compliance with international standards, and managing calibration equipment to maintain the highest levels of accuracy. I also develop and maintain internal systems and processes to improve overall efficiency. Beyond calibration and maintenance, I handle the installation, calibration, servicing, and repair of Nikon equipment. My role further extends to job planning, which involves preparing quotes, scheduling service activities, and ensuring successful project delivery. I also participate in reseller meetings, offering technical insights and supporting strong, productive partnerships.
Joe Croxall setting up a Demo in our facility in Derby, UK. - What are the best parts of your job?
I thrive on problem‑solving and developing innovative solutions, especially while working in a diverse environment alongside colleagues from diverse backgrounds. I enjoy the opportunity to travel, experience new cultures, and support customers and resellers around the world. Collaboration is central to my work, and I value building strong relationships by working closely with others. I am trusted to make critical decisions that directly influence customer satisfaction, and I am committed to continuous learning and professional development. One of the most rewarding parts of my role is seeing engineers grow and progress through the training programs I deliver.
- Any anecdote you would like to share with our readers?
I believe that ‘every day is a school day’. In this industry, technology evolves rapidly, and there is always something new to learn. This mindset keeps me motivated and ensures I provide the best possible support.
- You travel to many customer sites for service support, maintenance, and installations. What are the main benefits customers experience from using Nikon products?
- NEXIV Video Measuring Systems: Speed, accuracy, reliability, capability, and automation.
- NWL200 Wafer Loaders: Exceptional handling effectiveness and throughput.
- Industrial Microscopes: High-end software solutions and automation options.
- Measuring Microscopes and Profile Projector: Reliability and ease of use.
Joe Croxal with a Measuring Microscope, which are known for their reliability and ease of use. - What sectors and industries can benefit from these solutions?
- Semiconductor
- EV battery manufacturing
- Medical technology
- Automotive
- Electronics
- As a Nikon Metrology Senior Service Engineer, what is your favourite system feature of NEXIV and why?
I have a particular fondness for the NEXIV system, influenced by my background working with CMMs, and it stands out to me for several compelling reasons. Its reliability is exceptional, with repairs rarely required between annual service interventions. The calibration capabilities are equally impressive – error mapping ensures outstanding accuracy and consistently high‑precision measurements. NEXIV systems are built for longevity, with many well‑maintained units remaining fully operational for decades. Their versatility is another major strength, offering a broad selection of models, sizes, and magnification options to suit a wide range of applications. The quality of the product speaks for itself; it is a system I am genuinely proud to support, and customers truly receive the value they invest in.
