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Customer Support
Delivering high quality after-sales service is paramount at Nikon Metrology, whether it is provided directly by us or through our global certified partner network. A team of highly trained engineers is standing by to answer your questions, solve your problems and take your service calls. You can expect a prompt response from our help desk. When calling, please have your customer reference details ready (product serial number, dongle number, software version etc).
Hardware Support
Preventive Maintenance
Preventive maintenance by a Nikon Metrology trained service engineer keeps your equipment functioning at peak performance, reducing unscheduled downtime and maximizing inspection productivity. Taking out a contract with Nikon Metrology for regular maintenance ensures that only genuine spares are used.
Repairs
After a full assessment of the problem, a trained Nikon Metrology technician will carry out any work that is needed, promptly and to the highest standard, again using genuine spare parts. Final testing ensures complete customer satisfaction, whether the repair is done on-site or at the factory. Repairs can be covered by maintenance contracts – ask your service department for more information.
Calibrations
Annual calibration and certification is recommended to give you the confidence that your Nikon Metrology equipment is measuring accurately. Only our qualified engineers have the right equipment to guarantee that the adjustments are correct. Calibration can be to either our internal standard, or to ISO/IEC 17025 (PDF) in the case of our video measuring machines and measuring microscopes.
Relocation of Equipment
After initial installation and commissioning of your inspection equipment, you may decide that it needs to be placed elsewhere within your premises. Unless your product is portable, Nikon Metrology is best qualified to undertake the relocation. Irrespective of who moves the equipment, in order that its peak performance can be reinstated it is important that it is recalibrated by our engineer.
Upgrades
To improve the performance of your equipment and software, upgrade and retrofit solutions are available to suit your application, depending on the product in use.
Contact Customer Support
Phone Support: 810-220-4360
Direct Email Support Ticketing by product line:
Laser Radar (LR)
X-ray CT
NEXIV / Manual Measuring
Industrial Microscopy
We provide a range of after-sales services to support customers. They include repair of our metrology systems and, to minimize the need, scheduled preventive maintenance. Applications engineering can be provided to help a user implement a difficult measuring task or perhaps integrate equipment into a production line. Calibration services are on offer to ensure results obtained can be depended on, while the physical relocation of our products to another location is also part of our responsibility. If a user’s metrology solution is not able to keep up with increasing complexity or volumes of components being manufactured, upgrade and exchange programs are available. Finally, if a firm does not own a piece of our equipment, we offer a prompt contract inspection service.