Customer Support

Delivering high quality after-sales service is paramount at Nikon Metrology, whether it is provided directly by us or through our global certified partner network. A team of highly trained engineers is standing by to answer your questions, solve your problems and take your service calls. You can expect a prompt response from our help desk. When calling, please have your customer reference details ready (product serial number, dongle number, software version etc).

Hardware Support

Contact Customer Support

Phone Support: 810-220-4360

Direct Email Support Ticketing by product line:

Laser Radar/Laser Scanning (LR/LS)

[email protected]

X-ray CT

[email protected]


[email protected]

Industrial Microscopy

[email protected]

We provide a range of after-sales services to support customers. They include repair of our metrology systems and, to minimize the need, scheduled preventive maintenance. Applications engineering can be provided to help a user implement a difficult measuring task or perhaps integrate equipment into a production line. Calibration services are on offer to ensure results obtained can be depended on, while the physical relocation of our products to another location is also part of our responsibility. If a user’s metrology solution is not able to keep up with increasing complexity or volumes of components being manufactured, upgrade and exchange programs are available. Finally, if a firm does not own a piece of our equipment, we offer a prompt contract inspection service.